Effective Date: 01 July 2026

Welcome to Roopvedic. Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or use any service available on our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information
Name, email address, mobile number, billing address, shipping address and any other details you provide while placing an order or contacting us.

Order Information
Products purchased, order value, payment status, delivery details, return/refund requests and order-related communication.

Payment Information
We do not store your complete card, UPI, net banking or wallet details on our website. Payments are processed through secure third-party payment gateway providers.

Website Usage Information
We may collect basic technical information such as browser type, device type, IP address, pages visited, time spent on the website and other analytics data to improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To send order confirmations, shipping updates and support messages.
To respond to your enquiries, complaints or feedback.
To improve our website, products and customer experience.
To prevent fraud, misuse or unauthorized activities.
To comply with applicable legal and regulatory requirements.
To send promotional updates only when you have agreed to receive them.

3. Sharing of Information

We do not sell, rent or trade your personal information.

We may share your information only with trusted third parties when required to complete your order or provide services, such as:

Payment gateway providers
Courier and logistics partners
Website hosting and technical service providers
Customer support tools
Legal or regulatory authorities, if required by law

These third parties are expected to use your information only for the purpose of providing the required service.

4. Payment Security

All online payments are processed through secure payment gateway systems. We do not collect or store sensitive payment details such as full card numbers, CVV, UPI PIN, net banking password or wallet login details.

Please ensure that you complete payments only through the official payment options available on our website.

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyze website traffic and support basic marketing activities.

You can choose to disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

6. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Marketing Communication

If you subscribe to updates or share your contact details for promotional communication, we may send you product updates, offers or website-related information.

You can opt out of promotional communication at any time by contacting us at info@roopvedic.in.

8. Your Rights

You may contact us to:

Request access to your personal information
Request correction of incorrect information
Request deletion of your personal information, where applicable
Withdraw consent for promotional communication
Raise a privacy-related concern

For any such request, please contact us at info@roopvedic.in.

9. Data Retention

We may keep your personal information for as long as required to complete orders, provide customer support, maintain business records, prevent fraud and comply with legal obligations.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those external websites. Please review their privacy policies before sharing any information.

11. Children’s Privacy

Our website is not intended for use by children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage users to review this page periodically.

13. Contact Us

For any questions, concerns or requests related to this Privacy Policy, please contact us:

Email: info@roopvedic.in
Address: UB Plaza 1st Floor, Court Road, Ward No. 1, Kushalgarh, Banswara, Rajasthan 327801