Effective Date: 01 July 2026

At Roopvedic, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped and delivered when you place an order through our website.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are usually processed within 1 to 3 business days. Processing time may vary during weekends, public holidays, high-demand periods, stock updates or unexpected operational delays.

2. Shipping Timeline

After dispatch, delivery time may vary depending on your location and courier service availability.

Estimated delivery timeline:

Within Rajasthan: 3 to 6 business days
Other Indian States: 5 to 10 business days
Remote Locations: 7 to 14 business days

These timelines are estimates only. Actual delivery may vary due to courier delays, weather conditions, public holidays, local restrictions or other factors beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order.

Shipping charges may depend on order value, delivery location, product weight, courier partner or ongoing offers.

4. Delivery Areas

We currently deliver orders within India through available courier and logistics partners.

Delivery may not be available in some remote or restricted areas. If your location is not serviceable, our team may contact you for an alternative solution or order cancellation.

5. Order Tracking

Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp or your account dashboard, depending on the available system.

You can use the tracking details to check the delivery status of your order.

6. Incorrect Address or Contact Details

Customers are responsible for providing complete and correct shipping details at the time of checkout.

Please make sure your name, mobile number, address, city, state and PIN code are accurate.

Roopvedic will not be responsible for failed or delayed delivery due to incorrect address, incomplete contact details, wrong PIN code or customer unavailability.

7. Delivery Attempt

Courier partners may attempt delivery as per their process. If the customer is unavailable, refuses delivery or does not respond to courier calls, the order may be returned to us.

In such cases, re-shipping charges may apply if the customer requests the order to be sent again.

8. Damaged Package at Delivery

If the package appears damaged, leaked, opened or tampered with at the time of delivery, we recommend refusing the delivery or recording clear photos/videos before accepting it.

If you receive a damaged or leaked product, please contact us within 48 hours of delivery with clear photos or video proof.

9. Delayed Delivery

We try our best to dispatch and deliver orders within the estimated timeline. However, delivery delays may happen due to courier issues, weather, public holidays, local restrictions, high order volume or unforeseen circumstances.

If your order is delayed, please contact us and we will help you with available tracking updates.

10. Order Cancellation Before Shipping

Orders can be cancelled only before they are shipped.

Once an order is dispatched, cancellation may not be possible. In that case, the Return & Refund Policy will apply only if the product is damaged, defective or wrongly delivered.

For cancellation requests, contact us as soon as possible at info@roopvedic.in.

11. Return to Origin

If an order is returned to us due to customer unavailability, incorrect address, refused delivery or failed delivery attempts, we may contact the customer for the next step.

Re-shipping may be done only after confirmation from the customer, and additional shipping charges may apply.

12. Contact Us

For shipping, delivery or tracking-related support, please contact us:

Email: info@roopvedic.in
Address: UB Plaza 1st Floor, Court Road, Ward No. 1, Kushalgarh, Banswara, Rajasthan 327801