Refund and Returns Policy
Effective Date: 01 July 2026
At Roopvedic, we aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements and refunds may be accepted for orders placed through our website.
By placing an order on our website, you agree to the terms mentioned below.
1. Return Eligibility
Returns or replacements may be accepted only in the following cases:
The product received is damaged.
The product received is defective.
The wrong product was delivered.
The product package was received in a leaked or unusable condition.
The product received is different from what was ordered.
To request a return or replacement, you must contact us within 48 hours of delivery.
2. Non-Returnable Products
For hygiene and safety reasons, used or opened personal care products cannot be returned.
Returns will not be accepted in the following cases:
Product has been used or opened.
Product seal, label or packaging is damaged after delivery.
Return request is raised after 48 hours of delivery.
Product is damaged due to customer handling.
Customer ordered the wrong product by mistake.
Customer does not like the fragrance, texture, color or feel of the product after opening.
Product is purchased during clearance sale, special offer or non-returnable category, if mentioned on the product page.
3. Return Request Process
To raise a return or replacement request, please email us at:
Please include the following details in your email:
Order ID
Full name
Mobile number
Reason for return or replacement
Clear photos or video of the product, outer packaging and invoice
Unboxing video, if available
Our team will review your request and respond with the next steps.
4. Damaged or Wrong Product
If you receive a damaged, leaked, defective or wrong product, please contact us within 48 hours of delivery with clear photos or video proof.
After verification, we may offer one of the following solutions:
Replacement of the product
Refund to the original payment method
Store credit, if agreed by the customer
The final decision will be based on product condition and verification by our team.
5. Refund Policy
Refunds will be processed only after the return request is approved and the product, if required, is received and inspected by our team.
Once approved, the refund will be initiated to the original payment method used during purchase.
Refund processing time may take 7 to 10 business days after approval, depending on the payment gateway, bank or payment provider.
Shipping charges, cash handling charges or payment gateway charges may not be refundable unless the issue is due to a wrong, damaged or defective product delivered by us.
6. Replacement Policy
If your replacement request is approved, we will dispatch the replacement product after verification.
Replacement is subject to product availability. If the same product is not available, we may offer a refund or an alternative option after customer confirmation.
7. Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order is shipped, cancellation may not be possible. In such cases, the return or replacement policy will apply only if the product is damaged, defective or wrongly delivered.
To request cancellation, please contact us as soon as possible at:
8. Return Shipping
If the return is approved due to a damaged, defective or wrong product, return shipping instructions will be shared by our team.
In some cases, the customer may be asked to ship the product back to us. If the return is approved due to our error, eligible return shipping costs may be reimbursed or arranged by us.
Products must be returned in original packaging with invoice and all items received in the order.
9. Unboxing Video Recommendation
We recommend recording an unboxing video while opening the parcel. This helps us verify issues related to damaged, leaked, missing or wrong products faster.
10. Product Usage Disclaimer
Individual experience may vary from person to person. We do not accept returns or refunds based on personal preference, fragrance, texture, color variation, suitability or expected results after opening or using the product.
Please read the product details carefully before placing an order.
11. Contact Us
For return, replacement, cancellation or refund-related support, please contact us:
Email: info@roopvedic.in
Address: UB Plaza 1st Floor, Court Road, Ward No. 1, Kushalgarh, Banswara, Rajasthan 327801
